Privacy Policy

YOUR PRIVACY IS IMPORTANT

ADORN is committed to protecting your personal information. This privacy policy outlines how we manage your personal data, and it is essential to read it carefully. This Privacy Policy applies to all personal information collected by Adorn Mineral Cosmetics Pty Ltd, ACN 136 976 979, via the website located at www.adorncosmetics.com.au

In this Privacy Policy, (Adorn Cosmetics, ADORN, we, us, our, or it) means Adorn Mineral Cosmetics Pty Ltd ACN 136 976 979.

When you contact ADORN, whether by purchasing any of our products or services, joining ADORNERS LOYALTY, or applying to join the ADORN team, you implicitly agree to this privacy policy.

You are not obligated to provide any personal information to ADORN if you choose not to. However, without the required personal information, ADORN may be unable to engage with you.

 

WHAT IS PERSONAL INFORMATION?

 

WHAT INFORMATION DO WE COLLECT?

The personal information we collect and hold about you will depend on how you engage with us. For example, we will collect different information from you if you join Adorner Loyalty than we will collect if you apply to join the ADORN team.

The sort of personal information ADORN may collect and hold about you includes:

1. your name, residential and delivery addresses, telephone numbers, email, and other electronic addresses;
2. your user ID for logging into the website;
3. your date of birth and gender;
4. information about the products and services you have purchased, ordered or that you have obtained through Adorner Loyalty;
5. debit card details and other bank details;
6. information about your colour match profile;
7. your views and insights about our business, products, and services that you share as a Review;
8. information collected if you access the ADORN website or any of our social media sites including for example your IP address. We may also collect other information from those sites via cookies. A cookie is a small data file that might be transferred to your device when you access the ADORN website or those other sites;
9. information about any feedback you provide, complaints you make, and details of any products returned, and refunds provided, to you;
10. and if you apply to join the ADORN team, details of your employment history, education, professional qualifications, and referees. 

 

HOW WE COLLECT YOUR PERSONAL INFORMATION

1. We may collect personal information from you whenever you input such information into the website, including via the contact and subscription forms or online checkout process.
2. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

 

PURPOSE OF COLLECTION

ADORN collects, holds, uses, and discloses your personal information to support our business operations and deliver personalised marketing content. In essence, this allows us to provide you and our other customers with the best possible service experience. Specifically, ADORN handles your personal information for the following purposes:

 

1. To provide ADORN’s products and services to you.
2. To give you access to the ADORN website, delivering content relevant to you.
3. To provide advertising that may interest you, including promotions, competitions, and events. Unless you opt-out, we may send you this advertising via email, text, or online, whether on the ADORN website or other sites.
4. To determine your interests in our products and services.
5. To improve our marketing campaigns and show you more relevant ads.
6. To analyse our customer base to enhance our product offerings and services.
7. To enhance our products, services, the ADORN website, and ADORN’s social media platforms.
8. To respond to your questions, complaints, and to process refunds or exchanges.
9. To engage with our contractors, service providers, or their employees under relevant agreements.
10. To assess your employment application if you apply to join the ADORN team.
11. To enforce ADORN’s rights, including legal proceedings.
12. To manage our business and comply with ADORN’s legal and regulatory requirements.
13. To facilitate the transfer of some or all of our business or assets in connection with a business sale.

 

WHO WE MIGHT PROVIDE YOUR PERSONAL INFORMATION TO

We do not sell your personal information. However, we may disclose it to our service providers who help operate our website and business, and deliver personalised marketing content. We ensure they use your information solely for the services they provide to us. ADORN may disclose your personal information to:

1. Maintenance and support personnel in the normal course of their duties.
2. Third-party applications, including Facebook, Instagram, Pinterest and TikTok.
3. Third-party service providers, including payment gateways, for purchase-related transactions.
4. Facebook, Instagram, and TikTok Shopify apps
5. Related companies, contractors, and service providers operate on a confidential basis to manage our business.
6. Disclosure to other organisations or individuals as required or authorised by law.
7. Sharing information with parties involved in an agreement for the sale of all or part of ADORN's business.
8. Providing information to any other person or organisation as disclosed to you.

 

PROTECTING YOUR PERSONAL INFORMATION

1. Your personal information is held by Adorn in electronic form and is protected by electronic and procedural safeguards. Your personal information will either be stored on ADORN’s IT systems or the IT systems of ADORN’s contractors or service providers.
2. If your personal information is initially collected in paper form, we will destroy that paper when we record the personal information in electronic form. We will keep that information in a secure location until that occurs.
3. ADORN’s authorised personnel will be provided with access to your personal information. These personnel are required to treat this personal information as confidential and deal with it under this privacy policy. We impose obligations on our contractors and service providers to do the same thing.
4. When ADORN does not need your personal information any more, ADORN will securely destroy it, unless there is a legal reason why ADORN needs to continue to hold that personal information.

 

SECURITY

1. Our website employs security measures to safeguard information, ensuring protection against loss, misuse, and alteration. Payment information is never retained, and all aspects of the order fulfillment process are managed internally.
2. Hosted on the Shopify platform, our store utilises its e-commerce infrastructure. Your data resides in Shopify's secure servers, employing firewalls and industry best practices to prevent inappropriate access, loss, misuse, disclosure, alteration, or destruction of personal information.
3. Credit card information provided is processed securely through a browser encrypted with SSL technology. While no online transmission is entirely infallible, we adhere to PCI-DSS requirements and industry standards, ensuring your credit card details are not stored for enhanced security.

 

COOKIES AND IP ADDRESSES

A cookie is a data piece that allows us to track and target your preferences, enhancing your site experience. We may use cookies to identify you as a returning user, personalise your interaction, and improve our service. While most browsers accept cookies by default, you can adjust settings to refuse or receive warnings. Rejecting cookies may limit certain features but won't hinder basic site use. Cookies aid in service improvement and site navigation.

We also use IP addresses for trend analysis, site administration, and demographic data, combined with personal information for credit fraud protection. Google Analytics, utilised occasionally, anonymises data and provides insights into website traffic without identifying individual users. By using our site, you consent to Google's data processing, as outlined in their Privacy Policy.

Google may share cookies with partners; details and opt-out options can be found in Google's Privacy Policy and Google Analytics opt-outs.

 

USER CONSENT AND RIGHTS

By using our website, you consent to the sharing of your data with third-party providers and applications, such as Facebook, Instagram, and TikTok. You have the right to:

• Access the data we hold about you.
• Request corrections to any inaccurate data.
• Request the deletion of your data.

It is advised to review the privacy policies of these providers to understand how they handle your personal information. For more information on how Facebook, Instagram, and TikTok use your data, please refer to their privacy policies: Facebook Privacy Policy, Instagram Privacy Policy, and TikTok Privacy Policy.

OVERSEAS TRANSFER

1. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
2. For example, the Shopify platform we use to sell our products to you is owned by Shopify Inc. and is located in Canada. Your personal information may be transferred to recipients located in Canada or other countries where Shopify and their partners operate.
3. You consent to us transferring your personal information to our service providers, including Shopify, in the knowledge that if your personal information is mishandled in any jurisdiction in which they operate, we disclaim responsibility, and you will not have a remedy under Australian law.

 

LINKS TO OTHER WEBSITES

Although our sites may contain links to or from external websites, those websites are not subject to this Privacy Policy or our website’s Terms of Service. We recommend that you make your own inquiries as to the privacy policies of these third parties. We are in no way responsible for the privacy practices of these third parties. This privacy policy applies only to the information we collect on our sites.

  

HOW TO CONTACT US ABOUT YOUR PRIVACY

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions.

We are very happy to answer any queries about the personal information ADORN holds about you. If you want to know what we have, just reach out to ADORN’s Customer Service team at advice@adorncosmetics.com.au or phone +61 3 9808 4422.

ADORN will get back to you as soon as we can after you ask us. Sometimes we might not be able to provide you with details about what we hold, but we will explain this to you if that happens.

If you think any of the personal information, we have about you is wrong, for example, if you have changed your phone number or email address, please let us know. You can log into your ADORN account online and update your details. Alternatively, you can reach out to ADORN’s Customer Service team (see contact details above). ADORN will either update its records or, if there is some reason why we don’t think the information should be changed, we will let you know.

 

IF YOU HAVE ANY QUESTIONS OR COMPLAINTS

If you have any questions, or if you have any concerns or a complaint concerning how we deal with the privacy of your personal information, please contact us at advice@adorncosmetics.com.au. If you don’t want to email, you could write to us at the following address:

ADORN COSMETICS

1/3 Southpark Close

Keysborough VIC 3173

Australia

Attention: Privacy Officer

ADORN treats all requests and complaints from you with confidentiality. Our Privacy Officer will contact you promptly after receiving your request or complaint, seeking additional details if necessary. Your privacy and satisfaction are paramount, and we are dedicated to addressing and resolving any issues swiftly and effectively.

In the case of a complaint, ADORN will communicate potential resolution approaches. We strive to resolve all complaints within 30 days of receiving them. If dissatisfied with the resolution, you have the option to refer the matter to the Office of the Australian Information Commissioner.

For more information, please refer to https://www.oaic.gov.au/privacy/privacy-complaints